Well-controlled operational practices and procedures can have a strong impact on the effectiveness and efficiency of the Information Technology environment.

To identify opportunities for improvement, areas similar to those listed below, may be addressed:

  • Are effective data backup operations, with adequate documentation, in place?
  • Are test restorations of production data conducted with sufficient frequency and scope?
  • Are the business continuity and disaster recovery plans documented, effective, and thorough?
  • Is an effective “Helpdesk”/user support system in place?
  • Are effective incident management/response programs in place regarding areas such as data breaches and denial of service attacks?